Thank you for applying for a credit account with FuelXpress Pty Ltd.
This online application service has been provided so we can process your application as quickly as possible.
To complete your application, we will ask for the following information to be provided:
If you require any assistance with your application, please contact our accounts department on (08) 8947 6733
CreditorWatch Pty Limited ACN (144 644 244) (“CreditorWatch” or “we”, “our” or “us”) is bound by the Privacy Act 1988 (as amended) (“Privacy Act”), including the Australian Privacy Principles. This Privacy Policy sets out how we treat the personal information that we collect, use and disclose and our procedures regarding the handling of personal and sensitive information, including the collection, use, disclosure and storage of information, as well as the right of individuals to access and correct that information.
From time to time, we may revise or update this Privacy Policy or our information handling practices. If we do so, the revised Privacy Policy will be published on our website www.creditorwatch.com.au
CreditorWatch may collect personal information in order to conduct our business, to provide and market our services and to meet our legal obligations. By using our website or our services, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.
The types of personal information we may collect and hold includes (but is not limited to) personal information about:
Personal information that we collect and may hold include:
You are not obliged to provide personal information to CreditorWatch. However in many cases, if you do not provide your personal information to us, we may not be able to supply the relevant product or service that you have requested from us.
In some circumstances, you may provide to us, and we may collect from you, personal information of a third party. Where you provide the personal information of a third party, you must ensure that the third party is aware of this Privacy Policy, understands it and agrees to accept it.
If it is necessary to provide specific services to you, we may collect sensitive information about you. Under the Privacy Act, “sensitive information” includes but is not limited to information or an opinion about an individual’s racial or ethnic origin, religious belief, or criminal record and also includes health information about an individual. However, we will only collect sensitive information from you if you agree to provide it to us, you authorise us to obtain it from a third party or where the collection of the information is required or authorised by or under an Australian law or a Court/Tribunal order or otherwise where the collection is not prohibited under the Privacy Act. We will only use sensitive information in accordance with the Privacy Act and for the purpose for which it is provided.
We collect personal information in the following ways:
We may also collect information about you from third party suppliers and government database services.
We store personal information in computer storage facilities and paper-based files. We take steps to protect your personal information against loss, unauthorised access, use modification or disclosure. Some examples of the steps we take to protect your personal information include:
Information that may identify you as a user may be gathered during your access with our website.
Our website includes pages that use ‘cookies’. A cookie is a unique identification number that allows the server to identify and interact more effectively with your computer. The cookie assists us in identifying what our users find interesting on our website.
A cookie will be allocated each time you use our website. The cookie does not identify you as an individual in our data collection process, however it does identify your Internet Service Provider.
You can configure your web browser to refuse cookies. If you do so, you may not be able to use all or part of our website.
CreditorWatch, or its related body corporates in the ATI Group, may collect some personal information that is a government related identifier.
Personal information from identity documents may be provided to the document issuer or official record holder via third party systems for the purpose of confirming your identity, for example, the Australian Government’s Document Verification Service (DVS). Where CreditorWatch does collect government related identifiers, they are maintained on a separate database for audit and compliance purposes.
CreditorWatch may use or disclose a government related identifier where:
We collect, hold, use and disclose personal information for a variety of business purposes including:
We also collect, hold, use and disclose your personal information to:
If you do not wish to disclose your personal information for the purpose of direct marketing or you would like to opt-out of receiving direct marketing communications, you can do so by contacting the CreditorWatch Privacy Officer using the contact details set out below, or by following the instructions to unsubscribe which are contained in a communication that you receive from us.
The ATI Group and Related Companies
The ATI Group includes our parent company Australian Technology Innovators Pty Ltd, LEAP Legal Software Pty Ltd, InfoTrack Group Pty Ltd and their subsidiaries, CNCNA Pty Ltd (trading as eCompanies), InfoTrack Limited (NZ), InfoTrack Group Limited (UK) and its subsidiaries, and LotSearch Pty Ltd. Different companies within the ATI Group provide different services.
The ATI Group may share information with our integration partners to ensure the smooth running of the services which we, and they, provide. These partners include Sympli Pty Ltd, Practice Evolve Group Pty Ltd and its subsidiaries, Legal Software Developments Pty Ltd and its subsidiaries, and other partners as mentioned on our website and updated from time to time. At times, we may need to provide personal information to them to help them run their businesses or for reporting purposes. We may also share your personal information within the wider Australian Technology Innovators Pty Ltd group companies (ATI Group) and with our service providers for the purposes outlined above.
Third Party Service Providers
We may disclose your personal information to third party service providers who assist us in providing the services you request, including public authorities and providers of information services.
We may also disclose your personal information to third parties who work with us in our business to promote, market or improve the services that we provide, including:
We may also combine your personal information with information available from other sources, including the entities mentioned above, to help us provide better services to you.
Where we do share information with third parties, we require that there are contracts in place that only allow use and disclosure of personal information to provide the service and that protect your personal information in accordance with the Privacy Act. Otherwise, we will disclose personal information to others if you’ve given us permission, or if the disclosure relates to the main purpose for which we collected the information and you would reasonably expect us to do so.
As a credit reporting agency, we may share your credit information in accordance with industry consumer credit reporting standards including:
These standards ensure that your personal information in relation to your consumer credit is managed regarding:
We do not presently disclose personal information to any organisations located overseas; however, we do disclose information in Australia, for the purposes described above, to some multinational organisations that are located both in Australia and overseas, including the United Kingdom, the United States and New Zealand.
If you are a resident of the European Union for the purposes of the GDPR, then in addition to what is set out above, the following applies to you.
CreditorWatch is a data controller and processor for the purposes of the GDPR and by your consenting to this Privacy Policy, CreditorWatch is able to process your Personal Information in accordance with this Privacy Policy.
In providing services to you, CreditorWatch may make use of a number of automated processes using your Personal Information and your activity on our site as tracked by us, in order to provide more tailored and relevant services to you.
In addition to your rights set out above, you may update or rectify any of your Personal Information that we hold about you, in the manner described in the “How you can access your personal information” paragraph above.
You have a right to request access to your personal information which we hold about you and to request its correction. You can make such a request by contacting the CreditorWatch Privacy Officer using the contact details set out in this policy.
We will respond to any such request for access as soon as reasonably practicable. Where access is to be given, we will provide you with a copy or details of your personal information in the manner requested by you where it is reasonable and practicable to do so.
We will not charge you a fee for making a request to access your personal information. However, we may charge you a reasonable fee for giving you access to your personal information.
In some cases, we may refuse to give you access to the information you have requested or only give you access to certain information. If we do this, we will provide you with a written statement setting out our reasons for refusal, except where it would be unreasonable to do so.
We will take such steps (if any) as are reasonable in the circumstances to make sure that the personal information we collect, use or disclose is accurate, complete, up to date and relevant.
If you believe the personal information we hold about you is inaccurate, irrelevant, out of date or incomplete, you can ask us to update or correct it. To do so, please contact us using the contact details listed below.
If we refuse your request to correct your personal information, we will let you know why. You also have the right to request that a statement be associated with your personal information that says you believe it is inaccurate, incomplete, irrelevant, misleading or out of date.
If you have any questions about this Privacy Policy, if you wish to correct or update information we hold about you or if you wish to request access or correction of your personal information or make a complaint about a breach by CreditorWatch of the Australian Privacy Principles (including the way we have collected, disclosed or used your personal information), please contact:
CreditorWatch Privacy Officer GPO Box 4029 Sydney NSW 2001 privacy@creditorwatch.com.au 1800 738 524
We will acknowledge and investigate any complaint about the way we manage personal information as soon as practicable. We will take reasonable steps to remedy any failure to comply with our privacy obligations. If you are unhappy with our handling of the complaint, you may contact the Australian Information Commissioner.
Last update: 29 May 2019
Privacy Policy
FuelXpress Pty Ltd ACN 169 567 809 (we, us, our) is a fuel retailer and is bound by the
Australia Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). We
understand the importance of, and are committed to, protecting your personal information. This Privacy Policy explains how we manage your personal information (that is, information or an opinion, whether true or not, which is about you or from which your identity is reasonably identifiable), including our obligations and your rights in respect of our dealings with your personal information.
Please take a moment to read our Privacy Policy as it describes what happens to your personal information that is collected via our service stations, our FuelXpress Card and FX Smart Buy fuel card programmes (each a Fuel Card), and our website at www.fuelxpress.com.au (the Website).
1. How we collect your personal information
We will collect and hold your personal information in a fair and lawful manner, and not in
an intrusive way. Where it is reasonably practical to do so, we will collect your personal
information directly from you. We may collect the personal information you directly give
us through some of the following means:
(a) when you apply for a Fuel Card;
(b) when you use your Fuel Card;
(c) when you provide your personal information a staff member or a computerised
system at one of our service stations;
(d) when you make an inquiry or order in relation to goods or services through our
Website;
(e) when you contact us via telephone or facsimile;
(f) from correspondence (whether in writing or electronically);
(g) through any mobile applications provided by our organisation;
(h) while conducting customer satisfaction and market research surveys;
(i) when administering any of our services; and
(j) as otherwise required to manage our business.
However, in certain cases we may collect personal information from publicly available
sources and third parties, such as suppliers, recruitment agencies, contractors, our
clients and business partners.
If we collect personal information about you from a third party we will, where
appropriate, request that the third party inform you that we are holding such information,
how we will use and disclose it, and that you may contact us to gain access to and
correct and update the information.
2. Types of personal information we collect
The type of personal information we may collect can include (but is not limited to), your
name, postal address, email address, phone numbers, billing and payment information
and, if applicable, employment information. We may also collect information about your
purchases from our service stations and using your Fuel Card, and the locations at
which these purchases occur.
We are unlikely to collect and hold sensitive information about you, such as:
(a) health information;
(b) your racial or ethnic origin;
(c) your sexual orientation;
(d) your religious beliefs or affiliations; or
(e) genetic information.
Where we do collect sensitive information about you, we will only do so with your
consent, or otherwise in accordance with the Privacy Act.
Where you do not wish to provide us with your personal information, we may not be
able to provide you with requested goods or services.
3. Our purposes for handling your personal information
As a general rule, we only process personal information for purposes that would be
considered relevant and reasonable in the circumstances.
We collect, hold, use and disclose personal information to:
(a) process your application for, and facilitate your use of, a Fuel Card;
(b) offer and provide you with our goods and services;
(c) process payments from you;
(d) manage and administer those goods and services, including account keeping
procedures;
(e) communicate with you, including (but not limited to), emailing you tax invoices,
dispatch and tracking information, returns and exchange authorisations;
(f) comply with our legal and regulatory obligations; and
(g) otherwise to manage our business.
We will not use or disclose your personal information for any other purpose unless
permissible under the Privacy Act.
We may disclose personal information between our organisations or to third parties
such as our suppliers, organisations that provide us with technical and support services,
or our professional advisors, where permitted by the Privacy Act. If we disclose
information to a third party, we generally require that the third party protect your
information to the same extent that we do.
4. Protection of personal information
We will hold personal information as either secure physical records, electronically on
our intranet system, in cloud storage, and in some cases, records on third party servers,
which may be located overseas. If you have a Fuel Card, this may also store
information about you.
We maintain appropriate physical, procedural and technical security for our offices and
information storage facilities so as to prevent any loss, misuse, unauthorised access,
disclosure, or modification of personal information. This also applies to disposal of
personal information.
We further protect personal information by restricting access to personal information to
only those who need access to the personal information to do their job. Physical,
electronic and managerial procedures have been employed to safeguard the security
and integrity of your personal information.
We will take additional measures to protect any payment information we hold, such as
credit card or bank account numbers.
We will destroy or de-identify personal information once it is no longer needed for a
valid purpose or required to be kept by law.
5. Direct marketing
Like most businesses, marketing is important to our continued success. We believe we
have a unique range of products and services that we provide to customers at a high
standard. We therefore like to stay in touch with customers and let them know about
new opportunities and offers. We may provide you with information about new
products, services and promotions either from us, or from third parties which may be of
interest to you.
We may disclose your personal information to third parties for marketing purposes
where permissible under the Privacy Act.
We may use and disclose information obtained via your use of a Fuel Card for the
purpose of providing you with direct marketing, including targeting marketing that we
believe may be relevant to you.
You may opt out at any time if you no longer wish to receive commercial messages from
us. You can make this request by contacting our Privacy Officer.
6. Cookies
A cookie is a small text file stored in your computer’s memory or on your hard disk for a
pre-defined period of time. We use cookies to identify specific machines in order to
collect and aggregate information on how visitors are experiencing the Website. This
information will help to better adapt the Website to suit personal requirements. For
information on cookie settings of your internet browser, please refer to your browser’s
manual.
7. Accessing and correcting your personal information
You may contact our Privacy Officer to request access to the personal information that
we hold about you and/or to make corrections to that information, at any time. On the
rare occasions when we refuse access, we will provide you with a written notice stating
our reasons for refusing access. We may seek to recover from you reasonable costs
incurred for providing you with access to any of the personal information about you held
by us.
We are not obliged to correct any of your personal information if it does not agree that it
requires correction and may refuse to do so. If we refuse a correction request, we will
provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within
a reasonable time.
8. Overseas transfers of personal information
From time to time we may engage an overseas recipient to provide services to us, such
as cloud-based storage solutions. Please note that the use of overseas service
providers to store personal information may, but will not always, involve a disclosure of
personal information to that overseas provider.
As at the date of this Privacy Policy, we are not likely to disclose personal information to
other overseas recipients. If in future we do propose to disclose personal information
overseas, we will do so in compliance with the requirements of the Privacy Act. We will,
where practicable, advise you of the countries in which any overseas recipients are
likely to be located.
By providing your personal information to us, you consent to us disclosing your personal
information to any such overseas recipients for purposes necessary or useful in the
course of operating our business, and agree that APP 8.1 will not apply to such
disclosures. For the avoidance of doubt, in the event that an overseas recipient
breaches the Australian Privacy Principles, that entity will not be bound by, and you will
not be able seek redress under, the Act.
9. Resolving personal information concerns
If you have any questions, concerns or complaints about this Privacy Policy, or how we
handle your personal information, please contact our Privacy Officer:
The Privacy Officer
PO Box 1365
Berrimah NT 0828
Telephone: 08 8947 6733
Email: pat.oconnell@fuelexpress.com.au
We take all complaints seriously, and will respond to your complaint within a reasonable
period.
If you are dissatisfied with the handling of your complaint, you may contact the Office of
the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
10. Changes
We reserve the right to change the terms of this Privacy Policy from time to time,
without notice to you. An up-to-date copy of our Privacy Policy is available on our
Website.
The last update to this document was 9 March 2018.